BigSystems Quality Policy

Technological expertise would fall flat without robust processes at the back-end. That’s why we have honed our internal processes as much as we have built up our industry knowledge and technical capabilities.

Quality Policy acts like a company constitution informing people’s actions when there is no specific procedure to guide them, especially in high stress situations. For example a policy statement that says: “we don’t deliver untested code” should inform the actions of a project team when a deadline is upon them, they are under pressure to deliver but testing is not complete. Quality policies also identify organisational priorities separating the critical few from the important many. A policy may also summaries measures of success (for example: customer satisfaction). All quality improvement initiatives are assessed by means of ongoing customer satisfaction surveys and appropriate feedback mechanisms.

Our internal Quality Management Systems provide a flexible process framework that enables continuous quality improvement. An internal team of experienced quality professionals uses the system to formulate sturdy processes that strengthen our ability to provide technologically outstanding products and services.